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Welcome to our 24/7 Tenant Services Page. Please choose a link below.
Tenants Moving In
Please contact the following utility service companies to activate your utilities:
PG&E: 1-800-743-5000
Comcast Cable: 1-800-945-2288
SBC: 800-310-2355
EBMUD (water): 1-866-40-EBMUD…..if your lease requires you to pay for water.
Welcome Home!!
Tenants Moving Out
Submitting a 30-Day Notice:
You are required to submit a written notice not less than 30-days prior to your move out date. If you move earlier than 30 days from the date we receive your notice you will still be responsible for paying your rent for the entire 30 days. For example, if we receive a notice on the 1st you will be responsible for rent from the 1st through the 30th even if you move out on the 15th. To request termination of your tenancy please fill out the Termination Request Form and fax or mail it back to us.
Click here to print Termination Request Form
Cleaning Your Unit:
You are responsible for returning the apartment in as clean a condition as you received it. This includes all appliances, dusting, window coverings, mopping floors and professionally steam cleaning the carpets. All belongings must be removed from the unit. Your unit will be inspected shortly after you move out. If the unit is not cleaned a cleaning charge will be deducted from your deposit. Extra garbage left on the curb or outside of your waste container will constitute an extra hauling charge.
Disconnecting Utilities:
You are responsible for paying your utilities until your move out date. Please contact the utility companies listed above to let them know when your move out date is. You should also give them your forwarding address so that your final bill may be forwarded to you.
Returning your Keys:
Please leave all your keys (apartment, garage key/remote, mailbox, and building entrance) on the kitchen counter and leave the apartment door unlocked when you leave. You will be charged a lost key charge for any keys not returned and a lost remote charge if you fail to return the garage remote. These charges are stated in your lease agreement.
Security Deposit:
We have 21 days to return your security deposit to you. Once we determine the apartment is clean and in good condition and we have received all keys/remotes we will return your deposit to you. Please make sure to leave a forwarding address with our office so not to delay the return of your security deposit.
If you have any other questions feel free to contact Sarah Mills at 510-338-0588 x108.
Wellington Property's Refer a Friend Program
We truly value our current tenants and are looking for more tenants just like you. If you know someone who is looking for a new place to live refer them to our website to see if we have anything they might be interested in. If they sign a lease with us we will reward you with a $50 gift card!! Remember to have them tell us they were referred by you!
Answers to Your Most Common Questions
How do I request a repair or report a problem?
In our Tenant Services screen, click on "Submit a Maintenance Request"; your request will be sent to us and we will give you a call to discuss the request and schedule an appointment.
What if I have an emergency after hours or on the weekend?
We have a 24 hour emergency line you can call. The number is 510-338-0588. Press 6 and leave a message. We will be paged and we will return your call. Make sure to leave your name, address and phone number. Remember this is for emergencies only. Examples of emergency are: severe water leaks, floods and fires. If it is something that can wait till normal business hours please call our maintenance line at 510-338-0588 x100.
What happens if I lock myself out of my house?
If you get locked out you can elect to contact our office and pick up a key and return it without a charge. If we need to let you in to your apartment there may be a charge as stated in your lease agreement. You may also elect to contact a lock smith of your choice. If the lock smith is required to replace or re-key the lock, they need to make sure the locks are re-keys alike and two keys must be given to the office. If we find out the locks are not keys alike, you will be assessed the cost to make it so.
My heater stopped working. What should I do?
If you have a furnace, the pilot light may need to be lit. If you do not know how to light your pilot light please contact PG&E. They will come out and light it for free. If you still have problems submit a request for maintenance work. We will contact you shortly.
I smell gas in my apartment. What do I do?
Contact PG&E immediately. They will come out and run some tests. Also, open all your windows. If you have a gas stove, check under the stove top to see if all pilot lights on the stove are lit.
The water in my sink/tub is draining slowly or my toilet is running without being used. What should I do?
Submit a maintenance request or contact the office immediately. In most cases a slow drain is an easier fix than a clogged drain. A running toilet is wasting water and the number one cause of high cost water bills.
I'm starting to see mildew on my windows, what should I do?
Moisture can accumulate inside an apartment dwelling if it is not regularly aired out. Allowing moisture to accumulate can cause mildew and mold to grow within an apartment. It is important that you regularly allow air to circulate in your home by using bathroom fans, ceiling fans, and regularly opening the windows and sliding doors. It is common for mildew or mold to grow if even a small amount of moisture builds up. You should clean up any mold or mildew with a household cleaner such as bleach. If you experience any plumbing leaks from the ceiling or any door or window, please notify us immediately.
If I break a window by mistake what do I do?
You can either submit a maintenance request to have the window repaired by us or contact a window company of your own. Either way you are responsible for the cost of the repair.
Can I put dental floss in the toilet and flush it down?
No. Dental floss is non-biodegradable and been known to cause toilets and sewers to back up. Since the floss is non-biodegradable it can get caught in the pipes and create a netting that will catch other items causing a back up. Other non-biodegradable items are tampons, q-tips, toys and candle wax.
How do I do an electronic payment for my rent?
Go to your bank's website and set up bill pay. Have the check sent to Wellington Property Company at P.O. Box 13064, Oakland, CA 94661.
What if I need to pay my rent late? What are the consequences?
If for some reason you are not able to pay your rent by the 5th, please contact Sarah Mills at 510-338-0588 x108 and explain the situation. Per your contract, we charge a late fee for rents received after the 5th; refer to your contract for the amount of the late fee. There is a $20 returned check fee for any checks that are returned. The late fee will also apply to returned checks.
Will my rent be raised?
We review rent increases annually. If your rent is below market we may elect to raise your rent. Your rent can only be raised once a year and is usually done on your anniversary date, a year from the date you moved in. A 30-day notice will be sent to you letting you know the increase amount and the date the increase will take effect.
I am going to be out of town for a month or two. Do I need to notify the office? Can I have someone stay at my place while I am gone?
Please notify the office with your contact numbers in case of an emergency. If you plan on having someone enter your unit to water plants or stay during your absence please let us know. You remain responsible for your guests actions during their stay.
What happens when my lease expires?
Your lease will automatically become month to month. You will not need to do anything. Once you decide to move out you will need to submit a 30-day notice. At this time please follow the procedures under "Tenants Moving Out".
What if I want to end my lease early?
You are required to pay rent until the end of your lease. If for some reason you need to leave before your lease is up please contact our office at 510-338-0588 so we can discuss the matter further.
Do I need to have my carpets and drapes professionally cleaned when I move out?
Yes. It is part of your cleaning obligation in your lease agreement.
Do I have to patch holes in my walls?
Not if they are from hanging pictures and are not excessive.
How long will it take to get my security deposit back?
We have 21 days to return your deposit.
Tenant Testimonials:
Your satisfaction is our main priority and it shows; read what our past tenants have said about our property management services:
"Thank you for making living here such a wonderful experience."
S. Bezalel
"Thank you for everything you have done to accommodate us when there have been problems."
J. Nicksic
"I have really enjoyed my time here and thank the staff for their great service."
K. Cheng
"It has truly been a pleasure working with you over the years. We have both enjoyed our apartment immensely."
T. Arrowsmith
"I want to thank you for responding politely and in a timely manner to my concerns as a tenant here. I have enjoyed living here a great deal and have appreciated the fair and reasonable treatment I have received from you over the years."
M.Lepell
"We would like to take this opportunity to thank the staff and management at Wellington for all of their assistance in making our living space a comfortable and bright dwelling."
J. Harris
"I want to take this time to thank everyone for giving me such a wonderful place to call home for the past two years."
H. Tran
"Thank you! It has been great dealing with you!"
M. Tan
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