Tenant Services
Tenant Services

After Hour Emergencies

If you have an after hour emergency, please call our 24 hour emergency line at 510-338-0588. Press 6 and leave a message. We will be paged and we will return your call. Make sure to leave your name, address and phone number. Remember this is for emergencies only. Examples of emergency are: severe water leaks, floods and fires. If it is something that can wait till normal business hours please call our maintenance line at 510-338-0588 x100.

Tenants Moving In

Please contact the following utility service companies to activate your utilities:
AT&T: 800-288-2020
PG&E: 800-743-5000
EBMUD (water): 866-403-2683 (if your lease requires you to pay for water)
Comcast Cable: 1-800-266-2278 (optional)

Welcome Home!!

Tenants Moving Out

Submitting a 30-Day Notice:
You are required to submit a written notice not less than 30-days prior to your move out date. If you move earlier than 30 days from the date we receive your notice you will still be responsible for paying your rent for the entire 30 days. For example, if we receive a notice on the 1st you will be responsible for rent from the 1st through the 30th even if you move out on the 15th. To request termination of your tenancy please fill out the Termination Request Form (at the bottom of this page) or send a fax to (510) 339-3807 or mail it back to us.

Click here to print Termination Request Form

Cleaning Your Unit:

You are responsible for returning the unit in as clean of a condition as you received it. All belongings must be removed from the unit. Your unit will be inspected shortly after you move out. If the unit is not cleaned, a cleaning charge will be deducted from your deposit. Extra garbage left on the curb or outside of your waste container will constitute an extra hauling charge.

Items to be cleaned include but are not limited to:

  • All appliances and floors under them
    Note: Pull your refrigerator out to clean the floor behind it. Do not unplug or turn your refrigerator off. Please leave this on.
  • Baseboards throughout home
  • Cabinets
  • Window, window sills, and window coverings
  • Complete bathroom including fan
  • Floors
  • Stairwells
  • Laundry machines including dryer vent and floor
  • Garage
  • Decks
  • Ceiling fans
  • Storage space
  • Steam cleaning of carpets through a professional company

Disconnecting Utilities:

You are responsible for paying your utilities until your move out date. Please contact the utility companies listed above to let them know when your move out date is. You should also give them your forwarding address so that your final bill may be forwarded to you.

 

Returning your Keys:

Please leave all your keys (house, garage key/remote, mailbox, and building entrance) on the kitchen counter and lock the bottom door lcok when you leave. You will be charged a lost key charge for any keys not returned and a lost remote charge if you fail to return the garage remote. These charges are stated in your lease agreement.

 

Security Deposit:

We have 21 days to return your security deposit to you. Once we determine the apartment is clean and in good condition and we have received all keys/remotes we will return your deposit to you. Please make sure to leave a forwarding address with our office so not to delay the return of your security deposit.



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